Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA The Cross Technology Service Delivery Field Support Engineer L1 is an entry level engineering role responsible for providing a qualified first-line remote and or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems Through pre-emptive service incident and resolution activities this role restores service to clients by managing incidents and seeing them through to an effective resolution The primary objective of this role is to ensure all requests process events and resolution incidents result in zero missed Service Level Agreement SLA conditions The Cross Technology Service Delivery Field Support Engineer L1 is responsible for managing standard and low complexity incidents conducting routine repetitive tasks whilst using readily available information and following standard practices and procedures What you ll be doing Key Responsibilities Ensures that the assigned infrastructure at the client site is configured installed tested and operational Ensures that any software that is part of the solution is installed and configured according to client requirements Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail Liaises with all stakeholders including client IT environments carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles Responds to and diagnoses all alerts escalate to L2 Field Engineer whe

📌 Cross Technology Service Delivery Field Support Engineer (Mumbai)
🏢 NTT Data
📍 Mumbai