We use cookies for the best user experience on our website including to personalize content offerings to provide social media features and to analyze traffic By clicking Accept All Cookies you agree to our use of cookies You can also manage your cookies by clicking on the Cookie Preferences and selecting the categories you would like to accept For more information on how we use cookies please visit our and Modify Cookie Preferences Reject All Cookies Accept All Cookies Administrator - Identity And Access Management Service-Oriented Architecture India Administrator - Identity And Access Management Service-Oriented Architecture Chennai Tamil Nadu Job Summary The IAM Administrator plays a crucial role in maintaining and enhancing access management protocols within the organization This position is responsible for independently resolving support tickets providing on-call assistance and conducting thorough root cause analyses The IAM Administrator ensures compliance with quality standards and regulatory requirements significantly contributing to customer satisfaction and operational efficiency Key Responsibilities 1 Resolve Access Management Tickets By Utilizing Iam Tools And Technologies Ensuring Adherence To Quality Standards And Company Policies 2 Provide On-Call Support For Escalated Issues Performing Root Cause Analysis To Identify And Address Underlying Problems Effectively 3 Contribute To Knowledge Management By Updating And Managing The Knowledge Base And Facilitate Training Sessions For Recent Analysts To Enhance Team Capabilities 4 Independently Manage Ticket Resolution Within Agreed Service Level Agreements Slas Ensuring Timely Handling Of Ticket Volume And Minimizing Backlogs 5 Promote A Positive Customer Experience By Achieving First Call Resolution And Reducing Rejected Resolutions And Reopened Cases Thereby Enhancing Customer Satisfaction Csat Scores Skill Requirements 1 Proficiency In Access Management And Identity And Access Management Iam Principles 2 Fami

📌 Administrator - Identity And Access Management, Service-oriented Architecture (India)
🏢 HCLTech
📍 India