Job Summary Strategy Implement delivery of MO change projects and improvement remediation programs Identify process improvement opportunities and work closely with management to implement the change Business Implement delivery of MO change projects and improvement remediation programs Identify process improvement opportunities and work closely with management to implement the change Performance Delivery Core contributor to Speed to Market Current-To-Bank Client Onboarding CDD Renewals and Static Management delivery and process with the aim to improve time to revenue and client service experience Troubleshoot difficult cases with the relevant stakeholders Proactively identify potential issues concerns and escalate to management for attention support Contribute to the teams BAU productivity at the highest standards Work in partnership with Associates to implement the Global MO model between the countries regions and hubs ensure uniform approach towards implementation of Global MO Model and adherence to DOIs and process notes Key Responsibilities People Talent Lead through example and build the appropriate culture and values Set appropriate tone and expectations from their team and work in collaboration with risk and control partners Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks Employ engage and retain high quality people with succession planning for critical roles Responsibility to review team structure capacity plans Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives Risk Management Responsible for identifying assessing monitoring controlling and mitigating risks to the Group Also an awareness and understanding of the main risks facing the Group and t

📌 Specialist, Client Management (Mumbai)
🏢 Standard Chartered
📍 Mumbai