Industry: Banking / Financial Services

Role Overview:

We are looking for enthusiastic and customer-focused individuals to join our support team. The role involves handling customer queries, providing timely assistance, and ensuring a positive service experience across all communication channels.

Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat.
- Resolve issues efficiently while maintaining high service standards.
- Update customer records and escalate complex cases when required.
- Collaborate with internal teams to ensure smooth customer interactions.
- Maintain professionalism and empathy in all communications.

Required Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal abilities.
- Basic computer proficiency (MS Office, CRM tools).
- Ability to work in a fast-paced setting.

Qualification:
- Graduate in any discipline.
- Freshers or candidates with up to 1 year of experience in customer service preferred.

📌 Customer Experience Representative (Mumbai)
🏢 Live Connections
📍 Mumbai