Job Description

Join us as a Senior Analyst - Customer Journey Mapping, where you'll build analytical tools to generate insight, recognise patterns and predict behaviour, and deliver content direct to users of information products. You will work with technical teams, architects, designers, and administrators to overcome technical challenges and to make it happen. This role is responsible for supporting the design and delivery of end-to-end customer and colleague journey transformations across Barclays UK (BUK) Business Banking front & back-office operations and will contribute significantly to shaping Target Operating Models (TOMs) and eliminating process debt.

The role is also responsible for ensuring the consistency and quality of process maps developed by journey mapping analysts, and for translating those maps into a business-relevant narrative for wider stakeholder engagement providing a cohesive storyline of customer and colleague pain points, while identifying opportunities to deliver measurable improvements in customer experience, operational efficiency,



and control effectiveness, in alignment with Barclays transformation strategy.

Key Responsibilities

Journey & Process Design
- Translate complex operational challenges into simplified, scalable, and digitally enabled journeys.
- Support high-impact process optimization engagements that enhance efficiency, customer experience, and risk management
- Oversee Customer Journey mapping analyst's output (timeliness and overall quality)
- Provide support to Analysts by providing best-practice guidance and conceptual support on journey mapping techniques, as required
- Integrate multiple journey variant maps to provide a consolidated view of related customer journeys
- Coordinate with stakeholders to obtain relevant data references that support effective journey visualisation
- Develop insightful visualizations that highlight customer pain points and identify opportunities to streamline processes and improve jour

📌 Senior Analyst (Noida)
🏢 Barclays
📍 Noida