Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA As a Security Managed Services Engineer L2 at NTT DATA your role will be to ensure that our clients security infrastructures and systems remain operational With a proactive approach you ll monitor identify investigate and resolve technical incidents and problems restoring service efficiently Your primary objective will be to handle client requests or tickets with technical expertise ensuring they are resolved within the agreed service level agreement SLA You ll actively manage work queues perform operational tasks and update tickets with resolution actions By identifying issues and errors early on you ll log incidents promptly and provide second-level support communicating effectively with other teams and clients to extend support when needed Your role includes executing changes responsibly flagging risks and mitigation plans and ensuring all changes have proper approvals Team-oriented efforts are at the heart of this role You ll work closely with automation teams to optimize efforts and automate routine tasks ensuring seamless handovers during shift changes Your analytical skills will be key in auditing incident and request tickets for quality recommending improvements and contributing to trend analysis reports to identify automation opportunities As a go-to for initial client escalations you ll assist L1 Security Engineers with triage and troubleshooting and support project work when required Your contributions to the change management process will ensure thorough documentation effective planning and execution of maintenance activities and compliance with standard procedures To thrive in this role you need to have Experience with m