Job Role: Customer Relationship Management Manager

Location: New Delhi (On-site)

Employment Type: Full time

Industry: Luxury Travel | Hotels & Hospitality

Company Description

Luxury Cloud, a bespoke holiday brand by Travel Oyster India Pvt Ltd, is backed by over 27 years of excellence in the travel industry. Based in New Delhi, the company has curate exceptional travel experiences for more than 20,000 passengers across 65+ countries.

Luxury Cloud partners with globally renowned luxury hotel brands such as Four Seasons, Mandarin Oriental, and other premium hospitality providers. Serving an elite clientele that includes Bollywood celebrities and High Net worth Individuals (HNIs), the brand offers end-to-end luxury travel solutions air tickets, luxury hotel bookings, domestic and international tour packages, event planning, and travel insurance.With deep industry expertise and a strong commitment to personalized service, Luxury Cloud delivers seamless, memorable, and cost-effective luxury travel experiences.

Role Description





The CRM Manager / Client Relationship Manager will be responsible for managing and nurturing long-term relationships with high-value clients. This role requires a deep understanding of luxury travel and hospitality services, strong client-handling skills, and the ability to deliver highly personalized experiences.

The role involves close coordination with internal teams and external partners, managing complex bookings, ensuring smooth service delivery, and proactively identifying opportunities to enhance client satisfaction and business growth.

Key Responsibilities
- Build, manage, and strengthen relationships with premium and HNI clients
- Understand client preferences and curate personalized luxury travel solutions
- Handle domestic and international travel bookings, luxury hotel reservations, and event-related services
- Coordinate with hotels, airlines, vendors, and internal teams for seamless execution
- Act as a single point of cont

📌 Customer Relationship Management Manager (India)
🏢 Luxury Cloud
📍 India