Bambinos.Live is one of India's leading live learning platforms for children aged 4–15 years. We are on a mission to make learning engaging, interactive, and impactful through world-class educators and innovative programs.
We are currently expanding our Chess and Artificial Intelligence (AI) programs and are looking for a passionate Teacher Success Manager (TSM) to support, mentor, and manage our educator community.
Role
Designation: Teacher Success Manager (WFH)
Department: Academics / Teacher Success
Work Mode: Remote (Work From Home)
Working Days: 6 Days a Week
Key Responsibilities
- Manage and mentor a portfolio of Chess and AI educators.
- Conduct regular one-on-one connect sessions with educators to improve engagement and performance.
- Monitor teaching quality through class observations and feedback.
- Ensure educators meet quality, attendance, and operational standards.
- Coach educators on classroom management, pedagogy, and student engagement.
- Address educator concerns and resolve day-to-day operational issues.
- Coordinate with the Product, Operations, Scheduling, and HR teams for smooth educator management.
- Track educator performance metrics, utilization, and quality scores.
- Drive educator retention and continuous improvement initiatives.
- Conduct refresher trainings and support onboarding of new educators whenever required.
- Maintain accurate records and reports related to educator performance and compliance.
Eligibility
- Bachelor's degree in any discipline.
- 2–5 years of experience in Teacher Success, Academic Operations, Learning & Development, or Academic Management.
- Prior experience in EdTech will be preferred.
- Strong communication and people management skills.
- Ability to coach, mentor, and motivate educators.
- Comfortable working in a fast-paced, target-driven setting.
- Strong analytical and problem-solving skills.
- Excellent organizational and stakehold