Join our Team as a Training Manager (Customer & Technical Operations) Location: Gurgaon (5 Days onsite) Hours: UK Shift About the role: The Training Manager (Customer & Technical Operations) plays a critical role in elevating the capability, confidence, and performance of our frontline teams across Customer Operations and Technical Operations. Leading a team of dedicated trainers, this role ensures that every colleague, recent and existing receives high‑quality onboarding, induction, skills development, and continuous learning that enables them to deliver award‑winning customer experiences. What makes you a great fit: Proven experience leading and developing training teams across customer and technical operations. Strong capability in designing and delivering accurate, compliant, and high‑impact training programmes. Skilled in integrating AI, automation, and knowledge systems to improve accuracy, AHT, FCR, and colleague confidence. Data‑driven approach using performance insights to target skill gaps and improve operational outcomes. Effective partner to operational leaders,
ensuring capability readiness and training aligned with business growth. Passionate about building a culture of learning, coaching, and continuous improvement. Key responsibilities: Lead, develop, and inspire a team of trainers to deliver high‑quality onboarding, induction, and continuous learning programmes across Customer and Technical Operations. Build and execute a training strategy that supports business growth, operational excellence, and award‑winning customer service outcomes. Champion a culture of learning, coaching, and performance improvement across frontline teams and operational leadership. Oversee the design, delivery, and optimisation of training programmes covering technical knowledge, product expertise, systems capability, customer service behaviours, and regulatory compliance. Ensure training content is accurate, current, and aligned with product releases, system enhancements, oper
📌 Training Manager (Rohtak)
🏢 Onecom
📍 Rohtak