Position Overview At NTT DATA we know that with the right people on board anything is possible The quality integrity and commitment of our employees have been key factors in our company s growth and market presence By hiring the best people and helping them grow both professionally and personally we ensure a bright future for NTT DATA and for the people who work here NTT DATA Services currently seeks a BPO MANAGER to join our team in CHENNAI COIMBATORE Position General Duties Manager to oversee assist and drive Centene with Enrollment Billing EMB Back Office activities for Medicaid LOB and drive the team from front Role Responsibilities In-depth knowledge and experience in the US healthcare Non Voice - Membership enrollment and billing Ability to be a people centric supervisor who could articulate the employees challenge to the management and well as motivate the team towards desired project goals Coordinate with HR on staffing needs oversee onboarding for recent hires and contribute to staff development to enhance team skills Monitor month performance of each associate and report the same with team members and providing a career path to each of the team members Monitor team production SLA and KPI and ensure client deliverables are met as per the contract Keep the Standard operating procedure updated and establish due control mechanism Work with quality and business transformation team to identify recommend and implement process improvement projects Monitoring and reporting team performance as needed and define right goals for all the team members Provide mentorship coaching and training to the team on all process related updated Circulate productivity and quality dashboards at agreed periodic intervals to all relevant stakeholders Proven track record in managing processes streamlining workflows and excellent people management skills Presenting the data and provide deep insights about the process to the clients as well as internal management Calibrate with QA s to ensu

📌 Bpo Manager (Chennai)
🏢 NTT Data
📍 Chennai