Abouts us:Ai Palette (A GlobalData company) is an AI-powered trend prediction and product innovation platform helping CPG brands launch successful products through real-time consumer insights. Our SaaS platform analyses billions of data points from social media, e-commerce, and other digital sources to uncover emerging trends, enabling faster and data-driven innovation.
What we are looking for:
Required:
- Min. 3 years relevant experience in the Consumer-Packaged Goods industry. MBA from Tier 1/2 colleges.
- Experience in Customer Success, Account Management, Consulting, or a similar client-facing role
- Strong ability to build and manage long-term customer relationships
- Analytical mindset with confidence using data, dashboards, and insights to guide decisions
- Excellent communication and stakeholder-management skills
- Experience working cross-functionally in a rapid-moving environment
Preferred:
- Experience working with AI-driven platforms, analytics, or data products
- Familiarity with customer health,
retention metrics, and ROI measurement
What Sets You Apart:
- An AI-first mindset: you naturally look to data and insight to guide action
- A proactive approach to problem-solving and customer leadership
- Curiosity about customers, industries, and emerging trends
- Commercial awareness paired with genuine customer empathy
Why Join Us:
- Be part of a team redefining Customer Success around outcomes, insight, and AI-driven leadership
- Work with customers who value strategic partnership, not transactional support
Role Overview:We’re looking for a Senior Customer Success Executive (CSE) to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach. This role goes beyond traditional customer success or account management. You’ll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth — using AI-po