Responsible for driving business for one of the business verticals through customer experience management and business processes, and client management
Education Qualification: Engineering Graduates or MBA graduates with science background
Industry:E-commerce and consumer durable
Job description
- Online customer advisory (Voice, mail and message)
- Leads and process management
- Client management
- Data analytics
- Identification of ideas for business growth
Key Result Areas
- Ability to manage customer queries and provide the right product solutions
- ability to analyze data and make business decisions
- Monitor customer journey and optimize for better conversions
- Interact with brands and get the right solutions for business building
- Manage business process for the assigned brand end to end
Key Skillset
- Good command over English and Hindi
- Quick learner
- innovative in approach and Tech-savvy
- Business acumen
- Ability to connect with consumers, understand their needs, and help them to get the right solutions
- Manage your accounts well
- manage your process through a team to ensure end to end control