What you'll do:
- Research and document features of leading SaaS Business Platforms across modules like CRM, ERP, Inventory, HRMS, Accounting, eCommerce, Payment Gateways, Reporting and AI
- Compare researched platforms against Internal Product and produce structured gap analysis reports
- Connect with SMB owners and decision-makers to understand their real-world software challenges, pain points and unmet needs
- Translate market and user research findings into actionable product insights and feature recommendations
- Track competitor product updates, pricing changes and new feature launches on an ongoing basis
- Produce clear, well-structured documentation that feeds directly into CONNECTIVY's development roadmap and product pivot decisions
You must have:
- 5-7 Years of experience in product research, business analysis, market research or a similar role
- Understanding of the challenges SMBs face in adopting and using business software
- Strong written and verbal English communication. Research findings must be documented clearly and presented confidently
- Ability to independently conduct primary research (speaking directly with SMB owners/managers) and secondary research (platform documentation, competitor websites, reviews)
- Proficiency in MS Office for documentation and reporting
Nice to have:
- Prior exposure to or hands-on use of popular business platforms
- Understanding of the Australian or international SMB market
- Basic understanding of how SaaS products are built, enough to have meaningful conversations with the development team
Pay: ₹600,000.00 - ₹900,000.00 per year
Perks:
- Provident Fund
Application Question(s):
- Have you worked in a product research, business analysis or market research role previously ?
- Are you comfortable independently connecting with business owners or managers to conduct primary research interviews ?
- Do you have strong written English communication skills for producing structured research documentation ?
- Are you