About the Role

We are looking for a highly vigilant, detail-oriented, and execution-focused Account Security & Risk (ASR) vendor manager to support our outsourced operations. In this role, you will act as a key operational bridge between our BPO partners and internal risk teams, ensuring that account security inquiries, fraud prevention workflows, and account restriction appeals are handled with absolute precision.

While the payments organization handles the movement of funds, the ASR team acts as the frontline shield protecting our users' identities and platform integrity. This position requires someone who possesses a natural curiosity for risk mitigation, thrives in rapid-paced environments, and is ready to "lean in" to guide BPO agents through complex, high-stakes security escalations.
- Tactical Risk Support & Guarding Identity
- Frontline Escalation Management: Act as the primary point of contact for BPO agents handling complex or high-risk security cases (e.g., account takeovers, sophisticated fraud loops, and sensitive account updates).
- Resolution Excellence:



Ensure timely, accurate, and compliant resolution of customer appeals regarding hacked accounts, identity verification (KYC) failures, and fraud-related restrictions.Balance Security & Experience: Execute support workflows that strictly adhere to security protocols while maintaining an empathetic, customer-centric approach to distressed users.

Operational Performance & QA
- BPO Workflow Alignment: Monitor day-to-day BPO metrics (SLA, QA, and productivity) specifically for risk workflows, ensuring agents are executing steps with zero room for error.
- Root-Cause Analysis: Conduct regular ticket deep-dives to identify fraud trends, agent knowledge gaps, or systemic process vulnerabilities, feeding these insights back to the ASR Lead.Continuous Learning: Stay up-to-date on emerging fraud patterns and policy changes, and actively help update training materials and internal documentation for BPO teams.

📌 Risk -vendor Manager (Hyderabad)
🏢 Uber
📍 Hyderabad