Operations Manager:
Join Techila's team of Salesforce experts. We build senior-led transformations that deliver measurable outcomes for clients worldwide.

Experience

6-10 yrs

Employment Type

Full-time

Openings

1 position

Sep 10, 2026

Required Skills:
- Google Opps

Google Opps (Operations) Manager Hyderabad - Full time - Hybrid

About the Role The Google Opps (Operations) Manager will lead operations within the Google Ad Manager ecosystem, focusing on technical operations, product support, and workflow optimization. The role requires a strong technical and analytical background, with experience in mentoring technical analysts and driving a high-performance culture. Success in this role will be measured by the ability to maintain compliance with aggressive SLA targets and drive continuous improvement.

Key Responsibilities
- Maintain a mastery-level understanding of specialized GAM support paths to ensure zero-loss case transitions.
- Navigate ticketing ecosystems and live operational visualization tools with high proficiency to ensure total queue transparency.




- Lead rigorous audits and participate in process improvements to optimize workflow and efficiency.
- Troubleshoot GAM delivery issues and optimize publisher-side workflows.
- Manage and mentor technical analysts to ensure a high-performance culture.
- Analyze real-time data to identify throughput bottlenecks and implement corrective measures.
- Allocate cases dynamically and mitigate ageing management issues.
- Handle critical escalations and ensure compliance with SLA targets.
- Facilitate smooth hand-offs between global cross-functional teams.

Requirements:
- Have 6+ years of experience in Ad Tech product support or technical operations.
- Have at least 3-5 years of experience focused on the Google Ad Manager ecosystem.
- Hold a Bachelor’s degree in a relevant field, with a technical or analytical background.
- Possess proven hands-on expertise in GAM delivery troubleshooting and ad-tagging.
- Have

📌 Operations Manager (Hyderabad)
🏢 Techila Global Services
📍 Hyderabad