Position Overview:
Key Responsibilities:
- Digital Concierge Services: Provide a warm, face-to-face welcome to guests via KIOSK video feeds and handle incoming property communications with professionalism.
- Arrival & Departure Facilitation: Securely manage digital check-in and check-out procedures, process room keys, and verify guest credentials.
- Booking Administration: Organize, update, and monitor reservations and room allocations within the central property database.
- Guest Inquiry Management: Address questions regarding property guidelines, facilities, pricing, and local recommendations accurately and efficiently.
- On-Site Team Syncing: Act as the liaison between virtual guest requests and physical staff, directing housekeeping and maintenance tickets instantly.
- Issue Resolution: Troubleshoot guest complaints or minor system disruptions calmly, ensuring a high level of customer satisfaction.
- Articulate Communication: Superior written and spoken English skills with an ability to communicate clearly and professionally.
- Engaging Presence: A friendly, approachable,



and camera-ready personality suited for video-based customer interactions.
- Operational Flexibility: Total availability to accommodate a rotating schedule, which includes weekend shifts, evening hours, and holidays.
- Digital Literacy: Comfortable operating up-to-date computer systems, navigation software, and multi-screen digital tools.
- Valued Experience: A background in a guest-facing role, retail customer care, call centers, or hospitality management is highly preferred. Familiarity with hotel PMS tools is a distinct benefit.
- Problem-Solving Skills: Excellent interpersonal skills combined with a quick, solution-oriented mindset.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Language:
- English (required)

Shift availability:
- Night Shift (preferred)
- Overnight Shift (preferred)
- Day Shift (preferred)

Work Locatio

📌 Virtual Front Desk Executive (Surat)
🏢 HotelKey India
📍 Surat