Key Responsibilities
- Handle customer queries professionally and provide timely resolutions.
- Manage order, delivery, return, replacement, refund, and product-related concerns.
- Maintain accurate records of customer interactions and follow-ups.
- Coordinate with internal teams for issue resolution.
- Ensure a high level of customer satisfaction and communication quality.
- Escalate unresolved or sensitive cases appropriately.
- Follow company policies and customer service SOPs.

kills Required
- Strong communication and listening skills
- Customer handling and problem-solving ability
- Patience, empathy, and ownership
- Basic computer and CRM knowledge
- Good written communication
- Ability to handle difficult customers professionally

Experience: 1-3 years preferred
Employment Type: Full time
Compensation: ₹20,000 - ₹25,000

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Surat)
🏢 Czard
📍 Surat