Job Description - Travel Executive (Flight Ticketing & Customer Support)

About Us:
Adotrip is a visionary venture, recognised by the Ministry of Tourism, Government of India, as a Certified Tourism Service Provider (Experienced) and an official partner with the Government of Himachal Pradesh. We are pioneers in redefining the way India travels with elite, bespoke luxury experiences. This accreditation, granted under the NIDHI initiative (ID: EDL001958), reflects our commitment to transparency, excellence, and the highest standards of service in the Indian tourism industry.

Location: Kirti Nagar (Work from Office)
Department: Travel Operations
Experience: 2-4 Years
Employment Type: Full-time

About the Role

Key Responsibilities
- Handle domestic and international flight bookings using Amadeus GDS.
- Issue, reissue, cancel, and process refunds for airline tickets.
- Provide accurate flight options, fare quotations, and travel itineraries.
- Assist customers with booking modifications, rescheduling, cancellations, and special requests.




- Resolve customer queries and complaints professionally while ensuring high customer satisfaction.
- Coordinate with airlines and travel partners for booking confirmations and issue resolution.
- Ensure compliance with airline fare rules, ticketing procedures, and travel policies.
- Maintain accurate booking records and prepare operational reports.
- Deliver prompt, courteous, and personalized customer service throughout the travel journey.

Required Qualifications & Skills
- Graduate in any discipline.
- 2-4 years of experience in flight ticketing and travel operations.
- Hands-on experience with Amadeus GDS is mandatory.
- Strong knowledge of domestic and international airline ticketing, fare rules, refunds, reissues, and cancellations.
- Excellent verbal and written communication skills.:
- Robust customer interaction and relationship management skills.:
- Ability to handle customer concerns with patience, professionalism, and emp

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