JLL supports the Whole You, personally and professionally.
What Jobs involved: -
- Workplace Technical Services Manager
Work Dynamics
What this job involves:
This position is mainly to lead an Engineering team dealing with all the critical engineering equipment (of in its nature proactive and focused on the technical details), to ensure and enhance the functionality of the Workspace. It enables the Occupant and Guest Experience based on the requirement “works every time”, while maintaining protected working practices throughout all we do.
The role overseas the execution of the day to day technical requirements to support the Workspace team, meet up the set Key Performance Indicator (KPI) and our vendor partners, ensuring compliance to SOPs and SLAs
A key aspect of this role is to work in collaboration (hand in hand) with other service function/partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests
MAJOR RESPONSIBILITIES
Transforming to the Workspace Team of the future
On time resolution for any sort of Engineering problemto enhance Occupant Experience
Escalate technical issues where required
Commitment to deliver the best level of service every time through attention detail
Identify opportunities to improve technical service delivery to benefit the Workspace
Trusted partner to deliver all GRE requirements aligned to GRE OE codes
Strive for Continuous Improvement implementation
Manage theEngineers & Technician proactively
Assisting with the preparations of Operational strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
Functional operational control to deliver excellence every time
Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services