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- Requisition Number: 55177
Job Location: Kolkata, IND
Global Grade: Band 8
Work Type: Office Working
Employment Type: Permanent
Posting Start Date: 14/07/2026
Posting End Date: 14/08/2026
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Key Responsibilities

Ensure high level of customer service and manage difficult customer situations.

Ensure resolution of all complaints received for branches through COMMAND.

Gather/prepare statistics for service quality and productivity indicators

Ensure compliance with internal and external guidelines and ensure mínimal comments in audits and other inspections

Find ways to improve operational efficiency and control costs to meet cost budgets

Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs

Monitor customer satisfaction survey ratings,



net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service

Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints

Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking

Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities

Responsible for general reconciliation and control activities

Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines
Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff

Contribute to branch performance th

📌 Client Service Manager (Kolkata)
🏢 Standard Chartered
📍 Kolkata