SeniorAdministrator - ServiceNow,JavaScript
- Gautam Buddha Nagar, Uttar Pradesh
Job Summary:
Key Responsibilities:
- 1. Provide Advanced Technical Support For Snow Administration By Implementing Best Practices And Troubleshooting Techniques To Resolve Complex Incidents, Ensuring Adherence To Quality Standards And Regulatory Requirements.
- 2. Conduct Root Cause Analysis On Escalated Incidents, Leveraging Javascript And Rest/Soap Api Integrations To Develop Effective Solutions For Technical And Security Issues.
- 3. Manage And Update The Knowledge Base, Ensuring That Documentation Is Current And Comprehensive, While Also Training And Coaching Analysts To Enhance Their Support Capabilities.
- 4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams, Maintaining Security Posture, And Ensuring Seamless Operations.
- 5.
Foster A Positive Customer Experience By Achieving First Call Resolution And Minimizing Rejected Resolutions And Case Reopens, While Effectively Addressing Security Threats.
Skill Requirements:
- 1. Proficient In Snow Administration And Support With Solid Experience In Javascript.
- 2. Solid Understanding Of Rest And Soap Apis For Integration And Automation Tasks.
- 3. Excellent Analytical Skills For Root Cause Analysis And Problem-Solving.
- 4. Familiarity With Angular Js For Front-End Development And User Interface Enhancements.
- 5. Effective Communication Skills For Training And Coaching Team Members.
Other Requirements:
- 1. Servicenow Certified System Administrator (Optional But Valuable).
- 2. Itil Foundation Certification (Optional But Valuable)