Department: Reservations / Front Office Location: Auramah Valley, Shimla Reports To: Front Office Manager / Revenue Manager
Job Summary
We are looking for a dynamic and guest-focused Reservation Officer with experience in hotel reservations and front office operations. The role is responsible for handling reservation inquiries, processing bookings, maximizing room revenue, and ensuring a seamless guest experience through effective communication and coordination with internal departments.
Key Responsibilities
- Process recent bookings, amendments, cancellations, and special requests accurately in the PMS.
- Ensure room inventory is updated and maintained efficiently.
- Coordinate with Front Office, Housekeeping, and Sales teams for smooth guest arrivals and stay arrangements.
- Monitor booking trends and assist in maximizing occupancy and revenue.
- Maintain accurate guest records and reservation reports.
- Provide prompt and professional responses to guest queries and complaints related to reservations.
- Follow hotel policies, SOPs,
and service standards at all times.
Required Qualifications & Experience
- Graduate in Hospitality Management or a related field.
- 2-4 years of experience in hotel reservations or front office operations.
- Experience with ITC Hotels, Radisson Hotel Group, or other branded hotels will be an added advantage.
- Familiarity with PMS systems, OTA extranets, and reservation software.
- Strong communication, coordination, and customer service skills.
Preferred Skills
- Revenue optimization and upselling techniques.
- Attention to detail and accuracy in booking management.
- Ability to work in shifts and handle high-volume reservation operations.
- Good knowledge of hospitality standards and guest relation practices.
Key Competencies
- Guest Orientation
- Communication Skills
- Problem Solving
- Team Coordination
- Time Management
- Revenue Awareness