Job Description: Academic Associate -

Vedantu Learning Centre

Role Overview:
The Academic Associate will be responsible for executing the day-to-day academic operations

at the coaching centre. This includes handling student onboarding, ensuring smooth in-session

and test experiences, maintaining communication with students and parents, and executing

inventory-related tasks. The role is key in providing an productive learning environment and

ensuring high-quality standards for academic sessions.

Key Responsibilities:
1. Student Onboarding (50%)
- Enrollment & Verification (20%): Ensure zero refund cases due to verification failures. Verify

and process student enrollments accurately.
- Inventory Distribution (10%): Oversee the distribution of academic materials and ensure the

timely availability of resources.
- KYC (10%): Ensure that all student data, including KYC details, is properly collected and

recorded, with zero gaps between enrollment and verification.

2. Student Experience (40%)
- In-Session Experience (10%):



Ensure that all sessions are conducted as per schedule, with a

focus on classroom readiness and addressing any timely issues.
- Test Experience (10%): Maintain a high quality of test execution, ensuring that exams are

conducted smoothly, and invigilation/classroom planning are up to the mark.
- Helpdesk Support (10%): Provide timely assistance to students with any academic or

operational queries, maintaining a good quality control score.
- Parent Communication (15%): Keep parents informed of their child's academic progress and

attendance, including absence-related communications.
- Student Communication (15%): Ensure timely and clear communication with students

regarding sessions, tests, and any other requirements.

3. Communication (10%)
- Timely Communication: Ensure that all communication with students and stakeholders

regarding sessions, tests, tickets, and other requirements is timely and clear.

Key Expectations:
- Ensure zero refun

📌 Academic Associate (Chennai)
🏢 Vedantu Innovations
📍 Chennai