Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a cooperative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role:
As a Five9 Contact Center & Microsoft Teams Telephony Administrator, you will be responsible for managing, supporting, and optimizing enterprise contact center and cloud telephony solutions, with a primary focus on Five9 VCC, Microsoft Teams Voice, and enterprise VoIP platforms. You will ensure seamless communication services, high system availability, and an exceptional end-user experience across global business environments.
- Provide Tier 2/3 support for Five9 VCC and enterprise contact center platforms, ensuring timely resolution of user and agent issues.
- Manage agent onboarding, offboarding, role assignments, and configuration within Five9 VCC environments.




- Troubleshoot and resolve call quality, audio, connectivity, SIP, and call routing issues impacting end users.
- Analyze call logs, usage trends, performance metrics, and audit reports to identify operational risks and optimization opportunities.
- Administer Microsoft Teams Admin Center and Office 365 telephony services, including dial plans, calling policies, voice routing, and Operator Connect.
- Configure and support Teams meeting policies, Teams-certified devices, and voice endpoints including Poly and AudioCodes solutions.
- Automate administrative tasks, reporting, and bulk user management using PowerShell scripting.
- Support integrations between Five9 and collaboration platforms such as Microsoft Teams, Zoom, Gong, and other enterprise communication solutions.
- Develop and maintain SOPs, technical documentation, knowledge articles, and operational runbooks.
- Drive continuous improvemen

📌 Five9 Contact Center (Bengaluru)
🏢 Capgemini
📍 Bengaluru