Supplier.io is the market leader in supplier intelligence, trusted by over half of the Fortune 100 to power smarter, more responsible sourcing decisions. Our platform helps corporate procurement teams discover, evaluate, and engage with over 11 million suppliers with a focus on local, small, diverse, and sustainable businesses. This helps organizations build supply chains that are resilient, inclusive, and built for impact.

Our solutions empower today’s procurement teams with accurate data, actionable insights, and measurable impact, which helps them mitigate risk, expand sourcing options, achieve ESG goals, and advance economic inclusion. Whether tracking spend, sourcing alternate suppliers, or measuring program results, Supplier.io transforms complexity into clarity; empowering teams to lead with confidence and build supply chains that deliver for both business and community.
- Location: Hyderabad, India

Nature of Employment: Full time

Working Shift: US (6:30PM IST to 3:30AM IST)

Working Style: Remote

Experience: 4-6 Years

Department: Data

The Opportunity





What You Will Do

Customer Support and Issue Resolution
- Diagnose, troubleshoot, and resolve technical and functional issues related to the supplier.io platform, ensuring timely resolution within defined SLA thresholds.
- Manage and prioritize a queue of open cases, providing clear and consistent communication to customers throughout the resolution lifecycle.
- Identify recurring issues and escalate systemic problems to the Engineering or Product teams with detailed documentation and reproduction steps.

Technical Investigation and Root Cause Analysis
- Investigate product defects, data discrepancies, and workflow failures by analysing logs, database records, and system configurations.
- Use internal tools, SQL queries, and platform dashboards to trace issue root causes and validate resolution outcomes.
- Collaborate with Engineering teams to reproduce bugs, validate fixes in staging environments, and co

📌 Product Support Specialist (Hyderabad)
🏢 supplier.io
📍 Hyderabad