Job Description - Retail Store Manager
Job Title: Retail Store Manager
Department: Retail Operations
Reports To: Regional Manager / Area Manager
Location:Aundh, Pune
Job Summary
The Retail Store Manager is responsible for overseeing the overall operations, sales performance, customer experience, and profitability of the store. The role requires robust leadership to manage store teams, drive sales, maintain operational excellence, and ensure seamless integration of in-store and e-commerce initiatives, including omnichannel services such as Click & Collect, online order fulfillment, and returns management.
Key ResponsibilitiesStore Operations
- Manage the day-to-day operations of the retail store, ensuring productive and smooth functioning.
- Ensure compliance with company policies, operational procedures, visual merchandising, and brand standards.
- Maintain store cleanliness, safety, and an organized shopping environment.
- Oversee opening and closing procedures, cash management, and daily operational reporting.
Sales & Business Performance
- Achieve and exceed monthly,
quarterly, and annual sales targets.
- Monitor key performance indicators (KPIs) such as sales conversion, average bill value, units per transaction, footfall conversion, and customer retention.
- Develop and implement strategies to maximize sales and profitability.
- Analyze sales reports, customer trends, and business performance to identify growth opportunities.
Customer Experience
- Deliver exceptional customer service and ensure a positive shopping experience.
- Resolve customer concerns, complaints, and escalations effectively.
- Build long-term customer relationships through loyalty programs and personalized service.
- Ensure consistent execution of customer engagement initiatives.
Team Leadership
- Recruit, train, coach, and develop store associates and supervisors.
- Prepare staff schedules and manage workforce productivity.
- Conduct regular performance reviews and provide constructiv
📌 Retail Store Manager (Aundh)
🏢 Team HR
📍 Aundh