Role description

Job title: Principal Application Support Analyst

You should be able to work collaboratively with other IT teams and business stakeholders and have excellent communication and problem-solving skills.

What you’ll do
- Provide Core Banking Application Support
- Support and maintain Core Banking Platform packages (specifically but not restricted to Temenos T24
- Find ways to improve systems and processes to deliver with more streamlined resources. For identified improvement ideas, drive implementation.

Qualify and quantify advantages. - You will undertake proactive trend analysis to identify trends and raise problem records to ensure that the underlying cause is understood, and recurrence prevented.
- Champion and own the problem management process for your Domain driving adherance to the process and best practice.
- Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met.
- Through active oversight of incidents within the team,



ensure that service impacting incidents are prioritised and user expectations are managed throughout.
- Ensure that root cause is always understood for service impacting incidents and action is taken to prevent re-occurrence.
- Identify risks to the overall service and ensure that these are raised in a timely manner to Application Service Manager.

The knowledge, experience and qualifications you need
- Experience in T24 modules such as Securities (SC), Asset Management (AM) and Securities Corporate Actions (SCC), Payments (FT) and Loans and Deposits (LD) and Money Market (MM)
- Experience in T24 COB and resolving associated incidents. - Java, SQL and Unix knowledge are additional assets (trouble shooting, ability to read and understand code)
- Experience working with vendors and suppliers.
- Understanding of IT security and compliance (including data privacy regulations, information security policies, and compliance frameworks such as GDPR)
- Understanding of ITIL proces

📌 Associate Ii (Chennai)
🏢 UST
📍 Chennai