Company: Magnum Group
Location: Bhopal, Madhya Pradesh (Work from Office)
Job Type: Full-time
Full Job Description
Whether you're a fresher looking to start your career or an experienced professional seeking new opportunities, we'd love to hear from you.
Roles & Responsibilities
- Handle customer queries through live chat in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer concerns with a solution-oriented approach.
- Record and maintain customer interaction details.
- Escalate complex issues to the appropriate department when required.
- Ensure customer satisfaction by delivering high-quality support.
- Meet productivity and quality targets, including response time and resolution rate.
- Collaborate with internal teams to provide seamless customer service.
Eligibility Criteria
- Graduate in any discipline.
- Excellent written and verbal communication skills.
- Basic computer knowledge and typing skills.
- Strong problem-solving and interpersonal skills.
- Willingness to work in rotational shifts, including night shifts.
Salary & Advantages
- Freshers: ₹13,000 + ₹1,000 Incentive (In-Hand)
- Experienced: ₹14,000 + ₹1,000 Incentive (In-Hand)
- Night Shift Allowance
- Performance-based salary hike after 6 months and 1 year
- Career growth opportunities
- Supportive work environment
- On-the-job training
Job Details
- Work Location: Bhopal (Work from Office)
- Working Days: 6 Days a Week
- Shift: Rotational/Night Shift
- Employment Type: Full-time
Preferred Skills
- Good communication and interpersonal skills.
- Customer service orientation.
- Ability to multitask and work under pressure.
- Positive attitude with a willingness to learn.