The role also requires experience supporting enterprise IAM environments, handling critical incidents, and collaborating with global IAM teams. Exposure to CyberArk PAM/EPM environments will be an added advantage.
Key Responsibilities
- Provide operational support for SailPoint Identity Security Cloud (ISC).
- Troubleshoot provisioning, lifecycle management, workflow, and access-related issues.
- Support access certification campaigns, access reviews, and governance processes.
- Implement minor enhancements including workflow updates, configuration changes, and entitlement corrections.
- Investigate incidents, perform Root Cause Analysis (RCA), and implement resolutions.
- Handle P1/P2 incidents and ensure resolution within SLA timelines.
- Coordinate with client support teams and IAM stakeholders.
- Maintain operational documentation, runbooks, and SOPs.
- Provide secondary operational support for CyberArk PAM and CyberArk EPM environments.
- Participate in 24x7 support and on-call rotations.
Mandatory Skills
SailPoint ISC
- Strong hands-on experience with SailPoint Identity Security Cloud (ISC):
- SailPoint administration, operations, and troubleshooting
- Provisioning and deprovisioning support
- Workflow management and troubleshooting
- Lifecycle Management (Joiner, Mover, Leaver)
- Access Certifications and Access Reviews
- Application Onboarding and Entitlement Management
IAM / IGA
- Robust understanding of Identity and Access Management (IAM) concepts
- Identity Governance and Administration (IGA)
- Access Governance and Compliance
- User Access Lifecycle Management
Microsoft Entra ID
- Microsoft Entra ID (Azure AD) administration/support
- Single Sign-On (SSO) troubleshooting
- App Registration support
- Identity integrations and access management
Production Support
- Experience supporting enterprise production IAM environments
- Incident and Problem Management
- P1/P2 Incident Handling
- Root Cause Analysis (R