The CRM Executive is responsible for building and maintaining strong customer relationships, ensuring customer satisfaction, resolving queries, and supporting customer retention through effective communication and timely follow-up.
Key Responsibilities
- Maintain regular follow-up with new and existing customers.
- Update and manage customer records in the CRM system.
- Resolve customer complaints and escalate issues when necessary.
- Coordinate with the Sales and Operations teams to ensure smooth customer service.
- Maintain accurate records of customer interactions and transactions.
- Prepare daily, weekly, and monthly CRM reports.
- Support customer onboarding, training, and engagement activities.
- Ensure high levels of customer satisfaction and retention.
- Follow company policies and maintain confidentiality of customer information.
Required Skills:
- Excellent communication and interpersonal skills.
- Strong customer service and relationship management abilities.
- Basic computer knowledge (MS Office and CRM software).
- Good problem-solving and organizational skills.
- Ability to work independently and as part of a team.
- Time management and attention to detail.
Qualifications:
- Higher Secondary (12th Pass) or Graduate.
Working Hours
As per company policy.
Salary & Benefits
- Salary as per company standards.
- Performance-based incentives.
- Training and career growth opportunities.
- Qualified and supportive work environment.
Pay: ₹17,000.00 - ₹25,000.00 per month
Benefits:
- Adaptable schedule
- Food provided
Work Location: In person
📌 CRM Department (Gondia)
🏢 We iconic Pvt .
📍 Gondia
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