About the role

Refer to you will be responsible for section

You will be responsible for:
- Job Summary:
This role is responsible to handle first line contact across a range of queries and service areas via written communication channels, leveraging skills, knowledge and tools

available to provide tailored solutions that meet the needs of individuals I engage with. Handling queries efficiently and providing and a range of solutions to ensure I deliver

the best possible service.

In this job, I am accountable for:
Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:
- Ensuring I understand our Core Purpose and the role I play in delivering this
- Role modelling the Tesco values and leading by example in what I do and how I behave
- Understanding the part I play in delivering our key metrics and performance measures
- Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards




- Handing and resolving first line contact and queries via written communication channels
- Handling first line contact efficiently, to minimize any impact to customers and colleagues and deliver solid NPS scores
- Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager
- Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others
- Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change
- Continually developing my skills to be the best I can be in my role
- I ensure that all open tickets are closed to agreed timescale
- I am expected to work in roster shifts to support customer queries
- Responsible for completing tasks and transactions within agreed metrics
- Solves problems by analyzing solution alternatives

Key people and teams I work with

📌 Associate - Chat Support (Bengaluru)
🏢 Tesco India
📍 Bengaluru