Able to document technical issues accurately so that issues can be tracked, escalated and closed with satisfaction for all stakeholders (internal, customers and partners). Enter all problems into our databases and CRM so that all that information can be tracked and utilized for betterment of customer service both internally and externally. Fulfils all other relevant technical support duties, as defined by the manager real-time, in order to be successful within the technical support department. Works according given instructions and within quality procedures and -regulations, as described in the quality manual, in such way that internal and external quality demands are met. Works, according to given policies and guidelines regarding HSE, in such way that for the employee self and his colleges a safe, healthy and pleasant work environment is created. Follows the respective shift and schedule adherence norms. Technical Training and Development: Receives technical and product training according to management guidelines,



within office training facilities or virtually via our online collaboration tools, so that our customers’ support requirement are satisfactorily met with. Participates in training equipment preparation tasks for the class, according to manuals, in such way that the equipment is fully operational before the cand therefore training activities don’t face unnecessary delays. Prepares training materials and knowledge articles, meeting or exceeding technical standards and within management guidelines/format, so that that everyone within team receives up to date skilled documentation and information. Assists in the design and modification of training courseware or knowledge articles, according to the received guidelines, so that up to date and high standard technical bulletins can be presented to our customers or channel partners. Technical Services: Assists with all aspects of technical services when needed according to management guidelines, offering cus

📌 Product Support Engineer (Pune)
🏢 Johnson Controls
📍 Pune