Overview:
170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most key assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

This role requires an active leader — someone who takes control of operational outcomes, drives accountability, and leads from the front. Passive management and reactive decision-making do not fit this environment. The CS India team operates within Corporate Security, handling sensitive security and safety inquiries including medical emergencies, threats of harm, employee well-being concerns, and facility incidents. While deep security expertise is not required, familiarity with security operations and the judgment required to triage sensitive situations is a strong advantage.

Responsibilities:
- Represent Pinkerton’s core values of integrity, vigilance, and excellence.




- Conduct regular 1:1s with each supervisor to review performance, address gaps, and develop capability.
- Ensure supervisors can independently coach their frontline associates — building capability at the supervisor level that cascades to the team.
- Deliver consistent feedback aligned with the other Operations Manager(s) so that expectations remain uniform across all shifts and supervisors.
- Identify supervisor skill gaps and create targeted development plans.
- Lead, not manage passively — be present, visible, and decisive in setting direction for the supervisory team.
- Drive case quality scores above organizational goals through coaching, not just monitoring.
- Review and act on Process Improvement (PI) scorecard results — translate quality data into specific coaching actions for supervisors.
- Conduct root cause analysis when SLA targets are missed and implement corrective measures.

📌 Operations Manager, Customer Service (Hyderabad)
🏢 Pinkerton
📍 Hyderabad