About Axis Max Life:
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.
Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.
Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work setting.
Career Opportunities
Job Code: IJP-Executive - Customer Engagement (Agency)-
Position
- Executive - Customer Engagement (Agency)
- No. of Positions
- 1-
Department
- Operations
- Function
- Operations - Agency-
Reporting to
- Manager/Chief Manager - Customer Engagement
- Band
- 5-
Location
- Vapi Office
- Last date of submission
-
Key Responsibilities:
- Managing office administration assets and upkeep of the same.
- Agents Contracting
- New Business Processing
- Banking of Initial & Renewal Premium
- Managing Petty cash & vendor payments
- Retention of Surrender Requests
- Execution of all Service Requests - Post Policy Issuance
- Reverting on customer queries and complaints
- Maintaining high NPS Scores
- Life and Health Claims processing
- Handling compliance issues.
- Audit Rating
-
Measure of Success:
- Customer Engagement - 70%
- Surrender Retention - 70%
- NPS-90
- 100% Banking with 24 hours.
- Vendor payment TAT should be < 10 days
- Surrender Requests