You will be responsible for:
- Job Summary:
I provide support to colleagues in the UK and Ireland by understanding their reported issue, troubleshooting and ensuring I
use my skills and knowledge to resolve the issue in the most efficient manner, delivering great service.
In this job, I am accountable for:
- Following our Business Code of Conduct and always acting with integrity and due diligence
- Responsible for completing tasks and transactions within agreed KPI's
- Knows and applies fundamental work theories/concepts/processes in own areas of work
- Resolving user queries in a timely manner and have attention to detail to identify issues
- Need to work in UK shifts and weekend working
- Responsible for voice and ticket contact
- Should have attention to detail to be able to clearly understand what query is being raised and therefore ensure that it is
addressed effectively
- Should have speed in terms of handling large volumes of queries and ensure these are closed within agreed SLA
- Ensure that the query / issue is understood correctly "the first time" round and therefore, resolution should be accurate
and address the query / issue adequately
- Should be pro-active and resilient in order to work with all the various teams involved in resolving the queries
- Find opportunities for improving controls, recognizing financial perks
- Ability to work as a great teammate across multiple teams and close user queries in a timely manner, ensuring user
satisfaction is maintained at all times
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various management reports through various data bases to summarize the problem
People, budgets and other resources
with in and outside of Tesco:
I am accountable for in my job:
Tier 2 and Tier 3 Finance team
NA
You will need:
- Operational skills relevant for this job:
Experience relevant for this job:
- Basic MS Office - Excel,