AKOI Marketing Hub Private Limited is seeking an experienced E-commerce & Quick-Commerce Account Manager to manage the day-to-day operations of marketplace and quick-commerce accounts.
Key ResponsibilitiesMarketplace Account Management
- Manage day-to-day operations across major e-commerce and quick-commerce platforms.
- Maintain account health and platform compliance.
- Coordinate with platform support teams to resolve operational issues.
- Monitor account performance and operational metrics.
Catalog & Listing Management
- Create and update product listings.
- Manage product titles, descriptions, specifications, images, and attributes.
- Maintain catalog accuracy and completeness.
- Resolve listing suppressions, content issues, and catalog errors.
- Support recent product launches and product onboarding.
Account Health Monitoring
- Monitor platform notifications, policy alerts, and compliance requirements.
- Identify and resolve account-related issues.
- Track listing quality and catalog health.
- Escalate critical issues and ensure timely resolution.
Pricing & Promotions
- Implement pricing updates and MRP changes.
- Conduct pricing audits and identify discrepancies.
- Create and manage promotional offers, deals, and coupons.
- Support major sale events and promotional campaigns.
Inventory & Availability Management
- Monitor stock availability and inventory health.
- Identify out-of-stock products and inventory discrepancies.
- Coordinate with relevant stakeholders to improve product availability.
- Track inventory-related operational issues.
Issue Resolution & Platform Coordination
- Investigate and resolve catalog, pricing, inventory, and account issues.
- Raise support tickets and follow up with marketplace teams.
- Track issue resolution timelines and maintain documentation.
- Ensure timely c