Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, easy, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Senior Enterprise Operations Engineer-2

Job Description:
L2 Cloud Operations Engineer - Role Description

We are seeking a highly skilled L2 Cloud Operations Engineer to operate, scale, and continuously improve enterprise-grade multi-cloud platforms. This role combines expertise in cloud engineering, DevOps, SRE, automation, CI/CD troubleshooting, observability, security operations, and AIOps-driven incident management.

You will be responsible for ensuring complex incident resolution, platform reliability, DevOps enablement, Kubernetes operations, automation,



and operational excellence across AWS, Azure, and hybrid environments.

Key Responsibilities

1. Cloud Operations & Platform Reliability (SRE Focus)
- Take ownership of production cloud platform stability, availability, performance, and reliability.
- Lead complex incident triage, deep troubleshooting, and resolution across cloud and container platforms.
- Implement SRE best practices such as SLIs, SLOs, SLAs, error budgets, and resilience engineering.
- Drive root cause analysis (RCA) and eliminate recurring failures through engineering solutions.

2. CI/CD Pipeline Support & DevOps Enablement
- Provide advanced troubleshooting for CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, Azure DevOps, AWS CodePipeline).
- Diagnose and resolve pipeline failures related to infrastructure, container builds, artifact storage, security scanning, and deployment orchestration.
- Enable self-service

📌 Senior Enterprise Operations Engineer-2 (Pune)
🏢 Mastercard
📍 Pune