Role Overview:
Key Responsibilities:
- Build and maintain solid, long-term relationships with key clients.
- Serve as the primary point of contact for customer accounts and ensure a seamless client experience.
- Lead, mentor, and manage the Customer Success team to achieve business and customer satisfaction goals.
- Understand client objectives and collaborate with internal teams to deliver successful outcomes.
- Conduct regular business reviews, provide strategic recommendations, and ensure high customer retention.
- Identify opportunities for account growth through upselling and cross-selling.
- Resolve customer concerns and escalations in a timely and effective manner.
- Track customer health, monitor KPIs, and drive continuous improvement initiatives.
- Work closely with Sales, Operations, and Delivery teams to ensure successful project execution.

Required Skills & Experience:




- 7+ years of experience in Digital Marketing or Client Servicing roles- Experience handling US and/or UK clients, including communication, reporting, and strategy discussions
- Strong understanding of digital marketing fundamentals and campaign performance metrics
- Excellent communication, presentation, and stakeholder management skills
- Ability to manage multiple accounts and priorities in a fast-paced environment

Preferred Skills:
- Basic understanding of SEO and organic growth strategies (added advantage)
- Experience with performance marketing, analytics tools, and marketing platforms
- Exposure to global brands or international campaigns

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📌 Key Account Manager (Noida)
🏢 Ebizon
📍 Noida