*Job Description - Assistant Manager (Service Department)*

*Position:* Assistant Manager - Service Department

*Department:* Service

*Location:* Chennai

*Employment Type:* Full time

*Reporting To:* Service Manager / General Manager

*Job Summary:*

*Key Responsibilities:*
- Supervise and coordinate day-to-day service activities.
- Allocate service calls and monitor field service engineers' performance.
- Ensure timely closure of breakdown and preventive maintenance activities.
- Maintain effective communication with customers and address escalations promptly.
- Review service reports and ensure accurate documentation.
- Monitor service productivity, attendance, and discipline within the team.
- Coordinate with the stores department for spare parts availability.
- Train, mentor, and evaluate service engineers and technicians.
- Prepare weekly and monthly service MIS reports for management review.
- Ensure compliance with company policies, safety standards, and operational procedures.
- Identify opportunities for process improvements to enhance service efficiency.





*Qualification:*
- Diploma / Bachelor's Degree in Mechanical, Electrical, or related Engineering discipline.
- Additional management qualifications will be an advantage.

*Experience:*
- *3-6 years* of experience in service operations with *minimum 1-2 years in a supervisory/team handling role*.
- Experience in generator service, industrial equipment, or related industries is preferred.

*Required Skills:*
- Team leadership and people management.
- Customer relationship management.
- Service planning and coordination.
- Problem-solving and decision-making abilities.
- Strong communication and interpersonal skills.
- Proficiency in MS Office and report preparation.

*Key Performance Indicators (KPIs):*
- Service response and turnaround time.
- Customer satisfaction and complaint resolution.
- Team productivity and utilization.
- Timely submission of service reports.
- Achievement of service department ta

📌 Service Assistant Manager (Chennai)
🏢 Network Diesel Sales & Service
📍 Chennai