Role Summary:
- Transaction processing - Account Receivable team in MANN+HUMMEL shared service centre in India.
Main Tasks:
Operational Duties:
- Performs Cash Allocation and Incoming Cheque processin order to process customer cash payments/incoming cheques and matching them to the correct open line items on the customer accounts. Investigating any discrepancies regarding payments.
- Investigates on unapplied cash positions in order to correctly match incoming customer payments to the open line items. Interact with the retained AR finance department as well as the customer itself when investigating.
- Performs Dispute Managementin order to analyze any discrepancy in incoming payment and coordinate relevant remedy action. Interact with the retained finance, sales, quality and logistics departments when investigating.
- Maintenance and update of all information related to customer and customer´s items.
- Performing dunning runs (according to local requirements) to the customersin order to remind customer all overdue items,
understand the reason of such situation and with support of local dpt get outstanding cash collected from customer or run remedy action.
- Maximize effectiveness and efficiency of own performance by proposing improvements. Support with implementation.
- Informs if process documentation is not sufficient for working performance ( Process Maps, Work Step docs, Manuals)
- AR Reporting provided in time and requested quality (e.g. DM, Overdues, others according local specifics)
- Provides all outputs for IKS controls (for TL, internal controller, audit purposes, etc.)
- All actions provided with higher support of mentor or TL (3-6 months)
- Performs other dutiesas requested by line manager
- Demonstrated ability to adapt and respond appropriately to evolving work demands
- Proven ability to problem solve and take appropriate actions
- Must be detail orientated with solid analytical and mathematical abilities
- Excellent interpersonal and communication