Key Responsibilities

1. Field Operations & Team Leadership
- Take overall responsibility for Oorja's Pay-Per-Use (PPU) field operations model across all current districts (Bahraich, Barabanki, Sitapur, Hardoi, Lakhimpur, Lucknow) and recent locations as the company expands across Eastern and Western Uttar Pradesh and beyond; serve as the primary operational bridge between the remote Head Office and field teams, working in close partnership with the Field Operations Manager.
- Directly line-manage team leaders across Business Development, Customer Success, Engineering, and Farmer Advisory; hold each function accountable to clear performance targets while investing actively in the development of your direct reports and the wider field team.
- Conduct regular site visits across all operational districts; build and maintain a genuine, hands on understanding of field realities: solar asset performance, customer behaviour, team dynamics, and local partnership health.
- Business Development:



Lead site identification and demand analysis; set and track annual deployment targets; manage risk to ensure assets are deployed in high-demand, financially viable locations that generate strong recurring revenues; design and oversee community outreach and customer acquisition campaigns; use field data to push underperforming sites to target utilisation levels; lead expansion into new districts, states and, in time, new countries.
- Customer Success: Own the customer engagement, retention, and revenue cycle; ensure payment collections are timely and accurate, payment pendency is actively managed and minimised, and that asset utilisation rates meet targets; ensure customer complaints and technical faults are logged, escalated, and resolved promptly; use customer feedback systematically to drive service improvement and reduce churn.
- Engineering:Hardware: Oversee procurement of solar equipment and components; manage vendor partnerships, negotiate rates, payment terms, and warranties; plan

📌 Chief Operating Officer (Lucknow)
🏢 Oorja Development Solutions India
📍 Lucknow