:
Education Qualification:
- Engineer - B.E / B.Tech / MCA
Skills:
- Secondary -> Technology | IT Service Management Tools | Servicenow | 3 - Experienced
- Tertiary -> Behavioral | Microland Skills | Customer Centricity | 3 - Experienced
- Tertiary -> Behavioral | Microland Skills | Execution Excellence | 3 - Experienced
- Tertiary -> Functional | Training and Development Activities | Conducting Training | 3 - Experienced
Certification:
- Technology | IT Service Management Certifications | ITIL Expert Certificate
- Required Skills:
- Process - IT Service Management|Service Catalogue Management
- Process - IT Service Management|IT Service Continuity Management
- Process - Certifications in Project Management|ITIL Expert Certificate in IT Service Management
- Technology - IT Service Management Tools|Servicenow
- Functional - Training and Development Activities|Conducting Training
- Behavioral - Microland Skills|Customer Centricity
- Behavioral - Microland Skills|Execution Excellence
- Details




- Will be responsible to function in the service department team and handles customer service interactions, reports, and repairs. The service management analyst ensures excellent customer service, maintains robust relationships with customers and third-party vendors and ensures repeat customers.
- 1) Provide customers with the information they need to rent or purchase equipment that is appropriate for their project
- 2) Develop contracts for commercial contractors and developers who have ongoing equipment rental or purchase needs
- 3) Train the sales staff using best practices in upselling, customer satisfaction and brand promotion
- 4) Manage our work order system, including invoice logging, and generate service invoices
- 5) Instruct customers on equipment operation, care and maintenance
- 6) Inspect rental equipment upon return and return deposits less any observed damage
- 7) Increase sales across all channels through effective hiring, training and management approaches
- 8)S

📌 Associate Lead (Bengaluru)
🏢 Microland
📍 Bengaluru