Hiring: Service Delivery Manager - IAM & Deskside Support

Location: Chennai, India - Onsite

Employment Type: Full-Time

We are looking for experienced Service Delivery Managers based in Chennai with robust experience in Identity & Access Management (IAM) and Deskside Support.

Required Skills & Experience:
Service Delivery Management

Identity & Access Management (IAM)

Deskside / End User Support

IT Service Management (ITSM)

Incident, Problem & Change Management

SLA / KPI Management

Team Leadership & Performance Management

Stakeholder & Client Management

Service Improvement & Operational Governance

Strong communication and escalation management skills

Key Responsibilities:




Manage end-to-end service delivery for IAM and Deskside Support functions.

Ensure SLA, KPI, quality, and operational targets are consistently achieved.

Lead and manage support teams, ensuring effective service delivery.

Coordinate incident, problem, and change management activities.

Act as the primary point of contact for business stakeholders and clients.

Drive continuous service improvement and operational efficiency.

Manage escalations and ensure timely resolution of critical issues.

Prepare and present service performance reports to leadership.

Work Location: In person

📌 Service Delivery Manager (Chennai)
🏢 Kovan Technology Solutions
📍 Chennai