Key Responsibilities
- Lead, mentor, and manage the telesales team to achieve and exceed sales targets.
- Develop and implement effective sales strategies to drive business growth.
- Monitor team performance and provide regular coaching, training, and guidance.
- Set performance goals and ensure adherence to sales processes and best practices.
- Handle escalated customer concerns and ensure high levels of customer satisfaction.
- Analyze sales data, market trends, and team performance to identify improvement opportunities.
- Prepare and present regular sales reports, forecasts, and business performance updates.
- Collaborate with cross-functional teams to improve customer acquisition and retention.
- Drive revenue growth through effective lead management and conversion strategies.
Qualifications & Skills
- Minimum 6 years of experience in telesales, sales management, or business development.
- Excellent verbal and written communication skills in Hindi and English.
- Strong leadership, team management, and motivational skills.
- Proven ability to achieve and drive sales targets through team performance.
- Solid analytical and decision-making abilities with experience in sales reporting and forecasting.
- Experience in the EdTech or IT industry is preferred.
- Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- Proficiency in CRM systems and sales management tools is an added advantage.