Key Responsibilities
- Handle inbound and outbound calls professionally.
- Generate and qualify leads through telecalling activities.
- Follow up with prospective customers and maintain regular communication.
- Explain products and services and address customer queries effectively.
- Achieve assigned calling, lead generation, and sales targets.
- Maintain accurate records of customer interactions and follow-ups.
- Build and maintain positive customer relationships.
- Update customer information in CRM systems and prepare call reports.
- Coordinate with internal teams to ensure timely customer support and issue resolution.
Qualifications & Skills
- 1-2 years of experience in telecalling, telesales, or customer support.
- Fluent in English and Hindi with strong verbal communication skills.
- Positive interpersonal, negotiation, and follow-up skills.
- Graduation in any discipline is mandatory.
- Basic computer knowledge; CRM experience preferred.
- Experience in the EdTech or IT industry is an added advantage.