SeniorAdministrator - CitrixVirtualDesktopsEssentials
- Gautam Buddha Nagar, Uttar Pradesh
Job Summary:
Key Responsibilities:
- 1. Provide Advanced Technical Support For Citrix Virtual Desktops Essentials By Conducting Thorough Root Cause Analysis And Implementing Effective Solutions To Resolve Complex Incidents And Security Issues.
- 2. Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies During All Support Operations.
- 3. Collaborate With Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Enhancing The Overall Security Posture Of The Organization.
- 4. Engage In Value-Adding Activities, Including Updating And Managing The Knowledge Base, Training New Hires, And Coaching Analysts To Enhance Team Capabilities.
- 5. Drive Customer Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings,
And Effectively Mitigating Security Threats To Ensure A Positive Customer Experience.
Skill Requirements:
- 1. Proficient In Citrix Virtual Desktops Essentials With Solid Troubleshooting Skills.
- 2. Solid Understanding Of Incident Management And Root Cause Analysis Principles.
- 3. Familiarity With Security Protocols And Best Practices In Virtual Desktop Environments.
- 4. Excellent Communication And Collaboration Skills, Enabling Effective Teamwork And Customer Interaction.
- 5. Ability To Work Independently And Manage Multiple Tasks To Meet Service Level Agreements.
Other Requirements:
- 1. Optional But Valuable: Citrix Certified Associate Virtualization (Cca-V)
- 2. Optional But Valuable: Itil Foundation Certificatio