Position Title:Application Support Executive
- KARCO was started with the aim of bringing a paradigm shift in the way the marine industry trains its crew. Industry first - KARCO 3D animated safety videos were the first step in this direction. Followed by computer-based training platforms, innovative Trace LMS, dynamic competency assessment tool Dynamical & much more. KARCO is catering to many Shipping companies worldwide in their crew training and competency assessment needs.
Duties & Responsibilities:
- Good knowledge of MS SQL for database analysis and reporting MIS.
- Good knowledge of web server (installation, configuration, basic administration)
- Coordinating with the Software Development Team for resolving client problems.
- Basic knowledge of TeamViewer, Any desk etc
- Obtain a clear understanding of the problem being reported and request appropriate supporting information to continue investigation.
- Acknowledge customer requests and handle them expeditiously and professionally. Proactively communicate and accurately set customer expectations.
Monitoring the KARCO training on board vessels and implementing the compliance of Karco software services.
- Assisting in Marine training programs for support to global customers.
- Provide guidelines to onboard crew regarding how to perform and carryout training in karco Learning Management System.
- Answering queries of customers related to marine domain in karco Learning Management System.
- Require assisting Support Team in interpreting the domain related terms.
- Proficiency in English communication is a must.
Qualifications:
- Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Computer Applications or similar technical discipline; or, equivalent demonstrable experience.
- Any Graduate in Any Specialization
Specific Knowledge/Requirements:
- Basic Experience with ASP.Net MVC 5, C#, ASP.Net,.Net Framework 3.5 and above.
- Experience in MS SQL Server Database workplace - SQL