Job Title: Project Manager / Business Analyst - ServiceNow

Location: Baner, Pune (Work from Office)
Experience: 6 to 14 years in IT project delivery (with at least 1+ years in ServiceNow)
Travel: Should be open to international travel

Role Overview

We are looking for an experienced Project Manager / Business Analyst to lead end-to-end ServiceNow projects and ensure seamless coordination between business stakeholders and technical teams.

This role requires a mix of project management and business analysis expertise, robust communication skills, and hands-on experience with ServiceNow implementation, enhancement, and support projects.

Key Responsibilities

Project Management
- Lead ServiceNow (ITSM, ITOM, AIOps, HRSD, CSM) implementations from initiation to closure
- Define project scope, objectives, deliverables, and timelines with key stakeholders
- Manage project plans, budgets, risks, and resource allocation
- Conduct regular status meetings and track progress against milestones
- Ensure compliance with PMO processes, governance, and methodologies (Agile, Waterfall, ITIL)




- Collaborate with cross-functional teams — developers, architects, and business users — to ensure timely, quality delivery

Business Analysis
- Gather, analyze, and document business requirements for various ServiceNow modules and customizations
- Translate business needs into detailed functional and technical specifications
- Facilitate workshops, interviews, and requirement walkthroughs
- Identify and recommend process improvement opportunities
- Support solution design, UAT/SIT testing, and post-implementation validation
- Maintain up-to-date documentation, workflows, and configuration records in ServiceNow

Required Skills & Experience
- Minimum 4+ years of experience in IT project delivery, with 1+ years in ServiceNow project management:
- Strong understanding of ITIL and project management best practices
- Proficient in Agile / Scrum methodologies
- Hands-on experience preparing BRDs,

📌 Project Manager (Baner)
🏢 Hadron GBS
📍 Baner