Job Description:

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- Job Title: Manager
- City: Kolkata
- State/Province: West Bengal
- Posting Start Date: 6/15/26
- Job Description:
Role Purpose
The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.

͏Manager
- Order Management:
Principal Responsibilities:
- Manage and oversee multiple teams within the Order Management department to ensure operations meet defined Service Level Agreements (SLAs).
- Ensure customer expectations, targets, metrics, and Key Performance Indicators (KPIs) are consistently met or exceeded.
- Act as the primary escalation point for customer concerns, ensuring proactive communication and timely resolution.
- Serve as a liaison between customers and internal technical delivery teams to drive overall project health.
- Establish, develop, and maintain solid working relationships with clients.




- Engage with clients to identify opportunities and create stronger value propositions.
- Proactively assess client needs and determine effective solutions to business challenges.
- Prepare and present performance dashboards, metrics, and trend analysis to leadership and customers.
- Conduct regular customer engagements and participate in Management Review Meetings, including Weekly Reviews and Monthly Business Reviews.
- Lead and drive status and operational calls with clients.
- Create content for all business review meetings including QBRs, MBRs, and Weekly Business Reviews.
- Drive continuous improvement initiatives to reduce errors, enhance efficiency, and improve customer experience.
- Plan and strategize transformation initiatives to meet and exceed customer expectations.
- Manage the interface between Transformation and Operations teams to ensure delivery of transformation outcomes while maintaining BAU oper

📌 Manager (Kolkata)
🏢 Wipro
📍 Kolkata