Shift Lead (Support & Operations)
- Lucknow, Uttar Pradesh
Job Summary:
- To maintain attendance & leave reports and ensure that all responsibilities/escalations are resolved in a timely manner through basic analysis/infrastructure mgmt.
Key Responsibilities:
- 1. To ensure that calls/ chats are addressed within agreed SLAs
- 2. To maintain attendance, leave reports, breaks & shift rosters
- 3. To perform adhoc analyses, SIP activities and infrastructure management
- 4. To resolve escalations in a timely manner adhering to the process and quality compliance
- 5. To ensure positive customer satisfaction and feedback
- 6. To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities
📌 Shift Lead (Lucknow)
🏢 HCLTech
📍 Lucknow
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